This English translation is provided for convenience. The Turkish version is legally binding.

Returns and Refund Policy

Last updated: 13 October 2026

At Soil & Oil, we care that each of our products reaches you with care and safely. If you would like to return a product you have purchased, cancel your order or report a problem with a product, you can find information about the process on this page.

This policy applies to consumer purchases made through soilandoil.com and is applied within the framework of the consumer legislation in force.

1. Right of Withdrawal

You may withdraw from the contract within 14 days of the date on which you receive your order, without having to give any reason.

To exercise your right of withdrawal, it is sufficient to send an email to info@soilandoil.com before the 14-day period expires.

We kindly ask you to state your order number and the product you wish to return in your request. This information helps us process your request more quickly.

You may exercise your right of withdrawal even if the product has not yet been delivered.

2. Return Process

To start a return:

1. info@soilandoil.com: email us here to begin.

2. We will send you the return address, shipping instructions and, where applicable, the shipment code.

3. Hand the product over to the carrier for return shipment within 14 days of the date on which you sent your notice of withdrawal.

4. We will keep you informed about the status of your return.

You do not need our prior approval to exercise your right of return. However, we recommend that you contact us before returning so that your shipment can be tracked correctly.

We kindly ask that the product be sent, where possible, in its original packaging and together with all accompanying parts. The absence of the original outer packaging does not by itself remove your statutory right of withdrawal.

3. Returns of Ceramic Products

Soil & Oil ceramic products are made by hand. For this reason, there may be visible differences between products in colour, texture, surface and form.

Differences that are stated in the product descriptions and are a natural characteristic of handmade production are not, by themselves, considered manufacturing defects.

You have a 14-day right of withdrawal for standard, non-personalised ceramic products.

For any loss in value caused by use attributable to your fault, beyond the ordinary inspection necessary to assess the characteristics and functioning of the products, the provisions of the relevant legislation apply.

4. Returns of Essential Oils

The statutory right of withdrawal also applies to essential oils.

However, for products whose protective packaging, safety seal or seal has been opened after delivery and which are therefore unsuitable for return for health or hygiene reasons, the exception to the right of withdrawal under the Distance Contracts Regulation may apply.

This exception applies only to products for which the conditions of the relevant legislation are met.

Your statutory consumer rights are reserved if the product is defective, faulty, sent in error or damaged during delivery.

5. Damaged, Broken or Faulty Products

If you notice that your order contains a broken, damaged, missing or incorrect product, you can contact us at info@soilandoil.com.

If possible, we kindly ask you to share photographs of the product and the packaging. This helps us assess the issue more quickly.

Although it is useful to have a damage report drawn up at the time of delivery, the absence of a report does not by itself remove your statutory rights.

For defective goods, the consumer's optional rights arising from the legislation in force, such as a refund of the price, replacement, free repair or a price reduction, are reserved.

Transport costs arising under legal obligations in the return of defective or incorrectly sent products are not charged to the customer.

6. Return Shipping Costs

The shipping cost of returns made through Hepsijet or DHL under the right of withdrawal is covered by Soil & Oil.

You can request the carrier and shipping information needed for your return via info@soilandoil.com.

Where it is not actually possible to make the return through the designated carrier, alternative shipping methods are offered in accordance with the legal regulations.

7. Refunds

When you exercise your right of withdrawal, the payments that must be refunded under the relevant legislation, including the standard delivery costs for the original delivery where applicable, are refunded to you.

The refund is made within 14 days at the latest of the date on which the product is handed over to the return carrier stated in the pre-contractual information.

If the return is shipped with a different carrier, in the cases provided for in the legislation this period starts from the date on which the product reaches us.

For orders not yet delivered, the refund is made within 14 days at the latest of the date on which your notice of withdrawal reaches us.

Refunds are made in a manner appropriate to the payment instrument used at the time of purchase, without imposing any additional cost or obligation on the customer.

Processing times for banks or payment institutions to show the amount in your account transactions may vary.

8. Order Cancellation

You can request cancellation via info@soilandoil.com before your order is handed over to the carrier.

Even if your order has been handed over to the carrier, your statutory right of withdrawal continues. In that case, you can contact us and we will arrange the delivery and return process together.

9. Contact

Soil & Oil

Seller: Four Interactive Bilişim Limited Şirketi

Address: Altındağ Mah. 100. Yıl Blv. No: 12 İç Kapı No: 501, Muratpaşa / Antalya, Türkiye

Email: info@soilandoil.com

Phone: +90 541 575 77 77

Website: https://soilandoil.com

This policy does not limit the rights of consumers arising from Law No. 6502 on the Protection of Consumers and the related legislation.